Online Ordering

Is it safe to order online?

    • Yes, it is safe to order on sohadiamondco.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

    How can I check the status of my order?

      • To check on the status of an order or verify shipment, please contact Customer Service via live chat, email soha@sohadiamondco.com, or call 800.608.0476.

      Will I be charged sales tax on my purchase?

      • Soha Diamond Co. is required by law to charge state and local sales tax for orders shipped to Wisconsin where we conduct business. Therefore, all Soha Diamond Co. online or in-person orders will include sales tax where such taxes are imposed by the state of Wisconsin (destination state). Orders delivered outside the state of Wisconsin will not be charged sales tax, but you may need to report, pay, and refer to your local state and/or local sales tax. Please refer to your state and local government for additional information and instructions on compliance.

      Does Soha Diamond Company offer financing?

      • Yes! We have partnered with PayPal to offer our shoppers PayPal Credit (subject to credit approval).
      • Get a decision in seconds. During checkout, simply:
        • Answer 2 quick questions
        • Accept the terms
        • Click here to view the PayPal Credit Terms and Conditions

      Do you offer any personalized help during the shopping process?

        • Absolutely! We have the knowledge of a GIA gemologist and 10th generation jeweler on hand, so don’t hesitate to Live Chat with us, email, or call with any questions about the products.

        Are prices subject to change?

          • Due to market prices, precious metals like Gold, Platinum, and Silver are subject to change. Similarly, based on various contributing factors, Lab-Grown Diamonds & Gemstones prices are subject to change without notice. Please expect to be charged the price for the Soha Diamond Co. merchandise you buy as it is listed on the day of purchase.

          Are there any clearance, discounts, pre-owned items, promotions, or sales?

            • No, Soha Diamond Co. does not offer any discounts, promotions, or sales. We believe in fair, up-front, transparent pricing and we do not mark-up to mark-down.

            What does your packaging look like?

              • If purchasing an engagement ring, it will come in a deluxe black Soha Diamond Co. keepsake box, and housed within this is a single ring box, a Diamond Dazzle Stik (cleaner), a treated polishing cloth, and a diamond grading certificate. All other purchases will come in their respective boxes (single ring box, earring or necklace box).

              Can I send my purchase as a gift to someone else?

              • At this time, our third-party verification process requires that we ship only to matching billing and shipping addresses.

               

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