With our family history of jewelers going back 10 generations, we stand by our quality and craftsmanship with every ring. We are proud to offer these complimentary services on every engagement ring. Please note, while the services are complimentary, the shipping costs will be at the customer's expense.
Simply email our Customer Service department to get started. Please allow three weeks for these services to be completed before shipping back to you.
All engagement rings and wedding bands, excluding those with diamonds around the entire band, are eligible for one free resizing within 60 days of purchase. Just pay for shipping, and we will cover the costs of resizing. Please allow up to three weeks for this service before shipment. To help keep the integrity of the ring, it is not recommended to resize anything more than one full size in either direction.
Your ring is subject to daily wear and tear, which over time can may cause loosening of the prongs and/or stones. At any point, you may send us your ring for a prong tightening service, along with a polish and cleaning.
Over time, metal wears down, and sometimes, metal pieces become less durable. Loosening of stones may occur, including loss of accenting stones.
We will cover a side stone replacement for 12 months after the purchase of your ring, excluding normal wear and tear. If you find you need a side stone replaced after 12 months, we will still help you with any repairs at cost.
We will always clean and inspect your ring along with any of the above services. If, however, you'd like to send it in to us just for a cleaning, we'd be happy to do so.